Privacy Policy


This Privacy Policy explains how Kaisers Vienna collects, uses, discloses, and protects your personal information when you visit our restaurant, website, or interact with us in any way. Our restaurant operates at Festival City Mall, Dubai, United Arab Emirates.

We are committed to protecting your privacy and handling your personal data responsibly and transparently.

1. Information We Collect

We may collect the following types of information:

a) Personal Information

  • Name

  • Phone number

  • Email address

  • Reservation details

  • Feedback or inquiry messages

b) Automatically Collected Information

When you visit our website:

  • IP address

  • Browser type

  • Device information

  • Pages visited and time spent

c) In-Restaurant Information

  • Reservation and seating details

  • Loyalty or promotional participation (if applicable)

2. How We Use Your Information

We use your information to:

  • Process table reservations and customer requests

  • Respond to inquiries and feedback

  • Improve our services, menu, and customer experience

  • Send updates, promotions, or offers (only if you opt in)

  • Maintain internal records

  • Comply with legal or regulatory obligations

3. Marketing Communications

If you choose to receive marketing communications from us:

  • You may receive promotions, special offers, or event updates

  • You can opt out at any time by contacting us or using the unsubscribe option (where applicable)

We do not send spam.

4. Sharing of Information

We do not sell or rent your personal information.

We may share your information only with:

  • Service providers assisting with reservations, website hosting, or communications

  • Mall management or authorities if required by law

  • Government or regulatory bodies when legally required

All third parties are required to keep your data secure.

5. Data Security

We take reasonable technical and organizational measures to protect your personal information against:

  • Unauthorized access

  • Loss or misuse

  • Disclosure or alteration

However, no digital system is completely secure, and we cannot guarantee absolute security.

6. Cookies Policy

Our website may use cookies to:

  • Improve website performance

  • Analyze visitor behavior

  • Enhance user experience

You can control or disable cookies through your browser settings.

7. Your Rights

You have the right to:

  • Request access to your personal data

  • Request correction or deletion of your data

  • Withdraw consent for marketing communications

To exercise these rights, contact us using the details below.

8. Children’s Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children.

9. Third-Party Links

Our website or social media pages may contain links to third-party websites. We are not responsible for their privacy practices.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

11. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

Kaisers Vienna
Festival City Mall, Dubai, UAE
info@kaisersvienna.com

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Contact Us

Address

  • Festival City Mall, Dubai