Terms & Conditions

These Terms & Conditions (“Terms”) govern your use of the services provided by Kaisers Vienna, located at Festival City Mall, Dubai, United Arab Emirates. By visiting our restaurant, using our website, or placing an order, you agree to these Terms.

1. General Use

• These Terms apply to all guests, visitors, and users of our services.

• We reserve the right to update or modify these Terms at any time without prior notice.

• Continued use of our services constitutes acceptance of any changes.

2. Reservations

• Table reservations are subject to availability.

• We reserve the right to cancel or modify reservations due to unforeseen circumstances.

• Late arrivals may result in reduced seating time or cancellation.

• For group bookings, specific policies may apply and will be communicated in advance.

3. Orders & Payments

• All prices are displayed in UAE Dirhams (AED) and are inclusive of applicable taxes unless stated otherwise.

• Payment must be made in full at the time of ordering.

• We accept cash and approved electronic payment methods.

• Menu items, prices, and availability may change without notice.

4. Food Allergies & Dietary Requirements

• While we take reasonable precautions, our kitchen handles common allergens.

• Guests are responsible for informing staff of any allergies or dietary restrictions before placing an order.

• We cannot guarantee an allergen-free environment.

5. Promotions & Offers

• Promotions, discounts, and special offers are subject to specific terms and availability.

• Offers cannot be combined unless explicitly stated.

• We reserve the right to modify or withdraw any promotion at any time.

6. Conduct & Safety

• Guests are expected to behave respectfully toward staff and other guests.

• We reserve the right to refuse service or request guests to leave in cases of disruptive, unsafe, or inappropriate behavior.

• Mall and local regulations must be followed at all times.

7. Intellectual Property

• All content, branding, logos, menus, images, and materials associated with [Restaurant Name] are our intellectual property.

• Unauthorized use, reproduction, or distribution is prohibited.

8. Limitation of Liability

• We are not responsible for loss, damage, or theft of personal belongings.

• To the extent permitted by law, we are not liable for indirect or consequential losses arising from the use of our services.

• Our liability is limited to the maximum extent permitted under UAE law.

9. Privacy

• Personal information collected is handled in accordance with our Privacy Policy.

• By using our services, you consent to such collection and use.

10. Third-Party Services

• We may use third-party platforms for reservations, delivery, or payment processing.

• We are not responsible for the terms, performance, or policies of third-party services.

11. Governing Law

• These Terms are governed by and interpreted in accordance with the laws of the United Arab Emirates.

• Any disputes shall be subject to the exclusive jurisdiction of the courts of Dubai.

12. Contact Information

For questions regarding these Terms & Conditions, please contact:

Kaisers Vienna
Festival City Mall, Dubai, UAE
info@kaisersvienna.com